Baji999 Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy describes how Baji999 ("we", "us", "our") collects, processes and protects the personal information of users ("you", "your") who access and use the Baji999 platform — including the website and Android application available at baji999.bz.

By registering an account or using the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you do not agree, please do not register or use the platform.

This policy should be read alongside the Terms and Conditions, which form the overall agreement governing your use of Baji999. Where these documents overlap, the terms of the relevant document will apply to its subject matter.

2. Data We Collect

Baji999 collects personal data through different points of interaction with the platform. The categories below cover what is collected, when, and for what purpose.

2.1 Registration Data

When you create an account on Baji999, we collect the information you provide during the sign-up process. This typically includes your full name, date of birth, email address, mobile number, and a chosen username and password. This information is used to create and manage your account, verify your identity, and communicate with you about your account activity.

2.2 Identity Verification Data

To comply with fraud prevention requirements and to protect all players on the platform, Baji999 may request identity documents at certain points — particularly before processing your first withdrawal or if unusual activity is detected on your account. Documents typically requested include a copy of your CNIC (Computerised National Identity Card) and confirmation of your registered payment method. These documents are stored securely and accessed only by authorised staff.

2.3 Transaction Data

Every deposit, withdrawal, bet and game transaction on Baji999 generates a record. This includes the amount in PKR, the payment method used (such as JazzCash, Easypaisa, Raast or bank transfer), the date and time of the transaction, and the transaction reference. This data is retained for account management, dispute resolution and fraud prevention purposes.

2.4 Device and Technical Data

When you access Baji999 via a browser or the mobile app, we automatically collect certain technical information. This includes your IP address, device type and operating system, browser type and version, screen resolution, and session timestamps. This data is used to secure your account, detect suspicious login activity and optimise platform performance across different devices — including Android phones, which are the most common device type among Pakistani players.

2.5 Gameplay and Betting Data

Your activity on the platform — including the games you play, the cricket and PSL markets you bet on, your stake amounts, win and loss history, and session durations — is recorded. This data is used to deliver the service, resolve disputes, monitor for prohibited activity and support responsible gaming tools such as deposit limits and session reminders.

2.6 Communications Data

If you contact Baji999 support via live chat, email or any other channel, we retain a record of that conversation. This helps us resolve follow-up queries, identify recurring issues and improve the quality of support.

3. How We Use Your Data

Baji999 processes your personal data for the following purposes:

• Account management: creating your account, processing logins, maintaining your balance and transaction history.
• Service delivery: making sports betting markets, live casino games and slots available to you; processing your PKR deposits and withdrawals.
• Fraud prevention and security: detecting unusual activity, identifying duplicate or fraudulent accounts, and protecting all players on the platform.
• Identity verification: confirming that you are who you say you are, that you meet the minimum age requirement of 18, and that your payment methods belong to you.
• Customer support: responding to your queries, resolving disputes and following up on technical issues.
• Platform improvement: understanding how players use the platform so we can fix problems and develop better features.
• Responsible gaming: monitoring gameplay patterns to identify signs of problematic behaviour and making self-management tools available to all users.
• Communications: sending you account-related notifications, including deposit confirmations, withdrawal updates and security alerts. Promotional messages are sent only to players who have opted in.

4. Payments & Verification

All transactions on Baji999 are processed in PKR through payment providers including JazzCash, Easypaisa, Raast, standard bank transfers and supported mobile wallets. When you initiate a deposit or withdrawal, your payment details are transmitted securely to the relevant payment processor. Baji999 does not store full card numbers, mobile wallet PINs or banking passwords at any point.

Payment processors with whom your data is shared operate under their own privacy and security standards. Baji999 selects payment partners who maintain strong data protection practices, but we recommend reviewing the privacy policy of your chosen payment provider separately.

Identity verification data — including CNIC copies — is stored in a restricted internal system. Access is limited to authorised compliance and support staff. Verification documents are used solely for the purpose of confirming identity and payment ownership, and are not shared with third parties except where required by applicable law or regulations.

5. Data Sharing

Baji999 does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: transaction data is shared with JazzCash, Easypaisa, Raast and banking partners solely to process your deposits and withdrawals.
• Identity verification providers: when enhanced verification is required, document data may be shared with a specialist verification service operating under strict data handling agreements.
• Fraud and security services: device identifiers and IP data may be shared with security partners to detect and prevent fraudulent activity across the platform.
• Legal requirements: Baji999 may disclose personal data where required by law, court order or other binding legal process. We will notify you of such disclosure where permitted to do so.
• Business transfers: in the event of a merger, acquisition or transfer of the platform's operations, player data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom Baji999 shares personal data are required to handle that data securely and to use it only for the purposes for which it was shared.

6. Cookies & Tracking Technologies

Baji999 uses cookies and similar technologies on the website and app to improve your experience, maintain session security and understand how the platform is being used.

6.1 Essential Cookies

These cookies are required for the platform to function. They keep you logged in across page loads, maintain your session security token, and store your language and display preferences. These cannot be disabled without breaking basic platform functionality.

6.2 Analytics Cookies

Baji999 uses analytics data to understand aggregate patterns — such as which pages are most visited and how players navigate between games and betting markets. This data is processed in aggregate form and is not used to identify individual users.

6.3 Managing Cookies

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling essential cookies will affect your ability to stay logged in and use core platform features. The Baji999 mobile app uses session tokens stored locally on your device rather than traditional browser cookies.

7. Data Retention

Baji999 retains personal data for as long as your account remains active and for a period afterwards as required for legal, audit and fraud prevention purposes. Specific retention periods are as follows:

• Account data: retained for the duration of the account and for a period after closure.
• Transaction records: retained for a minimum period required to support dispute resolution and financial record-keeping.
• Identity documents: retained for the period required by applicable verification and compliance obligations, then securely deleted.
• Support conversations: typically retained for a rolling period sufficient to resolve follow-up queries.

When data is no longer required and the relevant retention period has expired, Baji999 will securely delete or anonymise the data so that it can no longer be linked to an individual.

8. Security Measures

Baji999 uses a range of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• TLS encryption for all data transmitted between your device and the Baji999 platform.
• Encrypted storage for sensitive personal and financial data at rest.
• Role-based access controls ensuring staff access only the data necessary for their role.
• Automated monitoring systems that detect and alert on suspicious access patterns.
• Regular internal reviews of security practices and access logs.

While Baji999 takes all reasonable steps to protect your data, no system is entirely immune to risk. You can significantly reduce your own exposure by using a strong, unique password for your Baji999 account, enabling any available two-factor authentication options, and not sharing your login credentials with anyone.

9. Your Rights

As a Baji999 user, you have the following rights in relation to the personal data we hold about you:

• Access: you can request a copy of the personal data Baji999 holds about your account.
• Correction: if any data we hold is inaccurate or out of date, you can request that it be corrected.
• Deletion: you can request deletion of your personal data. Note that some data must be retained for legal and fraud prevention purposes even after an account is closed.
• Restriction: you can ask us to limit how we use your data while a query or dispute is being resolved.
• Portability: you can request a copy of your data in a structured, commonly used format.
• Objection: you can object to certain types of data processing, including the use of your data for analytical purposes.

To exercise any of these rights, contact Baji999 customer support through the live chat on the platform. We will respond to all verified requests within a reasonable period. Some requests may require identity verification before they can be actioned, to ensure your data is not shared with or deleted by an unauthorised party.

10. Minors

Baji999 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under 18 years of age. If we discover that an account belongs to a minor, that account will be permanently closed and any associated data will be deleted, subject to any legal obligations requiring retention.

If you are a parent or guardian and believe that a minor has registered on Baji999, please contact support immediately. We will investigate and take appropriate action without delay.

11. Policy Updates

Baji999 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable regulations. When material changes are made, the "last updated" date at the top of this page will be revised. For significant changes that affect how your data is used, we will make reasonable efforts to notify you via the platform's messaging system.

Continued use of the Baji999 platform after a policy update constitutes your acceptance of the revised policy. If you have concerns about any update, you are welcome to contact support or request account closure.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the Baji999 support team through the live chat feature on the platform. You can also visit the FAQ page for answers to common queries about accounts, payments and platform policies.

For written privacy enquiries, you can also use the email address displayed in the footer of this page. We aim to respond to all privacy-related enquiries within a reasonable timeframe and will always confirm receipt of your request.